Refund and Returns Policy

At Dhruvika Jewelry, we understand the importance of customer satisfaction and strive to ensure your happiness with every purchase. If you are not entirely pleased with your order, here’s a guide to our Return and Refund Policy:

Returns Eligibility:

You can make a return under these conditions:

• Unused, unworn items in their original state.
• Returned within 14 days from the purchase date.
• Accompanied by original packaging, tags, and accessories.

Initiating a Return:

To start the return process, please reach out to our customer support:

• Email: info@dhruvikajewelry.com
• Request a Return Authorization (RA) number within 14 days upon order receipt.

Note: Returns without a valid RA number may face processing delays or refusal.

Return Authorization (RA) Process:

After your return request is approved:

• You’ll be provided with an RA number and return instructions.
• Clearly mark the RA number on your return package to expedite the process.

Refund Processing:

Upon receipt and inspection of your returned item(s):

• Refunds are processed to the original payment method within a certain number of business days (number to be provided).
• Please note that shipping and handling charges are not refundable.

Exchanges:

If you wish to exchange an item:

• This is available for bulk order returns subject to a 20% exchange fee.
• For all other orders, please return your item and place a new order for the desired product.

Damaged or Defective Items:

For damaged or defective items:

• Contact us immediately upon receiving the order.
• We will arrange a replacement, repair, or refund for you.

Non-Returnable Items:

Certain items are not eligible for return or refund:

• Custom-made or personalized jewelry.
• Items from a sale or purchased with a discount are returnable.

Return Shipping:

For return shipping:

• Customers bear the return shipping costs unless it’s an error on our part or item damage.
• Consider using a trackable shipping service with shipping insurance.

Cancellation Policy:

For cancellations:

• Orders may be canceled within [number] hours of placement if not yet processed or shipped.
• If processed or shipped, order cancellations fall under our standard return policy.

Contact Us:

If you have questions about our policy or need assistance:

• Email: info@dhruvikajewelry.com
• Phone: +91992957784

By purchasing from Dhruvika Jewelry, you agree to our Return and Refund Policy. Thank you for shopping with us; we’re committed to providing you with excellent service throughout your jewelry-buying experience.

Exceptions:

Please note the exceptions to our policy:

• Custom or personalized items are non-returnable and non-refundable, unless damaged or defective on arrival.
• Sale or discounted items can be returned unless marked as final sale.
• Returns without a valid RA number or post the 14-day window will not be accepted.
• Bulk order returns incur a 20% restocking fee per item.
• Shipping and handling fees are not refunded unless the return is due to our mistake or for damaged items.

We appreciate your understanding and adherence to our Return and Refund Policy. Your trust is invaluable to us, and we aim to provide an exceptional shopping experience at Dhruvika Jewelry.